Refund & Revision Policy

Last updated: 1 June 2026 · Effective immediately

✅ Our commitment: Every report is personally reviewed by our Acharya team before delivery. If we make a factual error in interpreting your birth data, we will correct it free of charge — no questions asked — within 7 days of delivery.

Our Policy in Plain Language

GrahShaastra's reports are personalised digital products. Once a report has been delivered to you, we cannot offer a refund — the time, expertise, and work that went into preparing it cannot be undone. This is standard practice for all personalised digital services.

However, we take our work seriously. If something is factually wrong — a calculation error, an incorrect planetary position, or a misread birth detail — we will fix it promptly and at no cost to you.

⚠️ No refunds after delivery. Please ensure your birth details are accurate before submitting your order. Errors in the details you provide are not grounds for a refund, though we will do our best to accommodate corrections where possible.

What Is Covered — Free 7-Day Revision

You are eligible for a free revision within 7 days of your report delivery if:

There is a calculation error in your planetary positions, numerology numbers, or birth chart data
The wrong birth date, time, or location was used (due to an error on our part, not incorrect details submitted by you)
A section of the report is clearly incomplete or missing
The report was delivered to the wrong contact details due to our error

What Is Not Covered

The following are not grounds for a refund or revision:

You disagree with the interpretation, prediction, or astrological opinion in the report
You provided incorrect birth details (wrong date, time, or place) — we will try to help, but this is not our error
You changed your mind after placing the order
The report did not match your expectations or preferences
You found a cheaper alternative elsewhere
Requests submitted more than 7 days after report delivery

How to Request a Revision

Revisions are simple and quick. Follow these steps:

Message us on WhatsApp within 7 days of delivery Send your Order ID (e.g. 202606-000142) and describe the specific error clearly

Our team reviews your request within 24 hours We verify the issue against your original order details and birth data

Revised report delivered within 24–48 hours The corrected report is sent to the same WhatsApp and email used during checkout

💬 Request a Revision on WhatsApp

Cancellations

Orders cannot be cancelled once payment has been confirmed. This is because our Acharya team begins work on your report immediately after payment is received. If you believe you have made an error in your order (e.g. selected the wrong report), please contact us on WhatsApp within 1 hour of placing the order and we will do our best to accommodate you.

Payment Disputes

If you initiate a payment dispute or chargeback with your bank or Razorpay without first contacting us, we reserve the right to contest the dispute with your order records, delivery proof, and communication history. We strongly encourage you to reach out to us directly — most issues are resolved quickly and without escalation.

Delivery Failures

If your report has not been delivered within the stated timeframe (24–48 hrs standard, 12 hrs priority), please contact us immediately. Delivery failures due to incorrect WhatsApp numbers or full inboxes provided by the customer are not our responsibility — please ensure your contact details are accurate at checkout.

Contact Us

For any refund or revision related queries:

WhatsApp: +91 89208 12443 (9 AM – 9 PM IST)
Email: [email protected]

Please have your Order ID ready when you contact us — it speeds up the process significantly.